Frequenty Asked Questions
-
Snow Joe is based in the USA with corporate headquarters, distribution centers and customer service centers in New Jersey. The parent company is Snow Joe, which includes Snow Joe, Sun Joe and Aqua Joe brands. The Snow Joe company was founded in 2004.
-
Your order will ship from one of our distribution centers in New Jersey via UPS, FedEx, or USPS. Once your item is ordered, it should arrive to you in 1-2 weeks, depending on the shipping carrier. Once your item has shipped, you will also receive tracking information via email.
-
You can reach our customer support team by calling 1-866-766-9563 from 8:00 am to 8:00 pm EST (7 days a week). You can also email us at help@snowjoe.com or chat with us on snowjoe.com.
-
While there are other Snow Joe products available in stores, the models featured on the show with free bonus gifts, 3-year warranty, and free shipping are only available through this limited time, special tv offer.
-
You can have added peace of mind with our 30-Day Money Back Guarantee. If you don't love your product, you can return it for a full refund less return shipping within the first 30-Days of you receiving your unit(s).
We want you to be completely satisfied with your purchase. If you're not satisfied for any reason, our return policy allows you to send back your Snow Joe product within 30 days of the date you received the package for a refund of the purchase price minus a Return Label fee (the Return Label Fee is calculated by UPS). If an item needs to be exchanged or replaced due to a product defect, no Return Label fee will be deducted. Once we receive your return, Snow Joe, LLC ("Snow Joe") will credit your original method of payment. Purchases from Snow Joe are subject to our General Terms & Conditions of Use and our Privacy Policy, which can be found at the bottom of each webpage. For more information, call Customer Service at 1-866-766-9563 from 8:00 am to 8:00 pm EST (7 days a week). You can also learn more by visiting our Customer Support page.
-
Snow Shovel Snow Blower Combo Package - Snow Joe 24-Volt Cordless Snow Shovel
- 24-Volt iON+ battery
- 24-Volt iON+ Rapid Charger
- 2 Year Warranty
Includes:
- 1 Year Extended Warranty
- Free Shipping and Handling
- Snow Joe 48-Volt Cordless Snow Blower
- Two 24-Volt iON+ batteries
- 24-Volt iON+ AC Quick Charge Docking Station
- Universal Chute Clean Out Tool
- 2 Year Warranty
Includes:
- 1 Year Extended Warranty
- Free Shipping and Handling
- Snow Joe 24-Volt Cordless Snow Shovel
- Snow Joe 48-Volt Cordless Snow Blower
- Three 24-Volt iON+ batteries
- 24-Volt iON+ Rapid Charger + Quick Charge Docking Station
- Universal Chute clean out tool
- 2 Year Warranty for each unit
Includes:
- 1 Year Extended Warranty for each unit
- Free Shipping and Handling
-
Snow Joe's Cordless Snow Shovel and Snow Blower is powered by our exclusive iON+ 24-Volt Lithium-ion Batteries. The standard batteries that come with each unit are 4 Amps. For additional runtime, you can add our 24-Volt, 5.0 Ah, EcoSharp Pro Extended Runtime Batteries to your order today.
-
Snow Shovel: The included 24-Volt 4.0Ah battery delivers up to 1 hour and 10 minutes of runtime on a single charge. The included quick charge dock can recharge the included battery in just under 2 hours.
Snow Blower: The included 24-Volt 4.0Ah batteries deliver up to 35 minutes of runtime on a single charge. With the included quick charge docking station, the recharge time for the included batteries is just under 2 hours. You can also add Extended Runtime Batteries to your order at check-out.
-
Snow Shovel: Your new Snow Shovel will include a 400-Watt Motor that can move up to 300 lbs. of snow per minute.
Snow Blower: your new Snow Blower will include a 1200 Watt brushless motor that can clear up to 700 lbs. of snow per minute.
-
Snow Shovel Snow Blower - Light weight, weighing only 13.5 lbs.
- 400-Watt motor that can move up to 300 lbs. of snow per minute
- Ergonomic adjustable auxiliary handle for added comfort, eliminating the need to bend and strain moving heavy snow
- Durable base scraper blade to clear right to the ground without damaging your deck, steps, patio, or driveway
- 2-blade high-impact, low-temperature, paddle auger made of durable plastic
- 2-watt LED light for safer plowing at night
- 1200-Watt brushless motor that can move up to 700 lbs. of snow per minute
- 180° adjustable chute to put the snow where you want it
- Durable base scraper blade to clear right to the ground without damaging your deck, steps, patio, or driveway
- 4-blade, rubber-tipped, steel auger
- Chute clean out tool to avoid getting your hands gloves wet
- With batteries installed, weighs 37.5 lbs.
-
Snow Joe warrants new, genuine, powered and non-powered Products to be free from defects in material or workmanship when used for ordinary household use for a period of two years from the date of purchase by the original, end-user purchaser when purchased from Snow Joe or from one of Snow Joe's authorized sellers with proof of purchase. With this exclusive TV offer, Snow Joe has extended the warranty by one year so your coverage period is now a full three (3) years.
If your Product does not work or there's an issue with a specific part that is covered by the terms of this Warranty, Snow Joe will elect to (1) send you a free replacement part, (2) replace the Product with a new or comparable product at no charge, or (3) repair the Product. How cool is that!
When you Go With Joe®, you're not just buying a warranty; you're buying total peace of mind to know that you can rely on our top-notch tools, top-tier customer support, complete product coverage + no hassle return policy.
-
Snow Shovel
Snow Blower
-
Snow Shovel: Initial no-load voltage, when fully charged, peaks at 24-volts; normal voltage under typical load is 21.6 volts.
Snow Blower: Generates 48-Volts max with two 24-Volt lithium-ion batteries. Initial no-load voltage, when fully charged, peaks at 24-volts; normal voltage under typical load is 21.6 volts.
-
Yes! The dual-port quick-charge docking station provides Thermal, Over-Voltage, and Over-Current circuit protection.
Note: This comes with the Snow Blower and Combo packages only but is available to add to your cart for those purchasing the snow shovel package.
